Really getting to know you

Really getting to know you

Our process is designed around you

We'll help you to make informed decisions about your future. But first, we need to know what you want your future to look like.
Then, we'll take a look at where you are now and build a plan together that you're happy with.

Why we work this way

To help create your plan, we'll need to understand how you make decisions, what is important to you and what you want the future for you loved ones to look like.

It’s also important for you to understand what our advice is going to look at and for you to get a feel for the work we will undertake with you. The link will take you to a video produced by our regulator, the Financial Conduct Authority. If you’ve got any questions about it then do let us know. Don’t forget, this is what advice in this area should be about, no matter which adviser is working with you.

Defined Benefit pension transfer advice process explained – Financial Conduct Authority

Why we work this way

Our Process explained

To help you live your best life, there’s a few things we’ll need to know

Getting started

If you have come to us through your current or previous employer or scheme, they will have told you how to
contact us.

If you are coming to us directly and would like to find out how we can help you, please give us a call.

Understand our process
Getting 
started

How you can help us to help you

Give us your information online. This covers personal details, as well as financial details about your expenditure, savings, debts and your future plans.

We will send you a 'General client agreement' which sets out how we will work with you.

You'll also need

To obtain a "State Pension Forecast" from gov.uk. Please see the guide we sent you. If you do not have one, please contact us or
click here.

Why we need to know all this:

To help you build a plan you’re happy with, we need to know as much as possible about your current situation. This way, when we do speak, we’ll have all the information we need to get started. 

Register online

Use the details in your pack to register online and give us an email address to contact you on.

Understand our process
Register Online

How you can help us to help you:

Register on our website via the link provided in our communications
to you.

You will need: 

A working email address

The reference number from your information pack

Helpful information: 

If you've not received your pack or if you've decided you want advice, please call our customer
services team.
Customer Services: 01332 220 777

Tell us about yourself

Help us get to know you by giving us some information online. This will help us to understand your current situation.

Understand our process
Tell us 
about yourself

How you can help us to help you:

Complete the fact find. This covers personal and financial details.

Give us your information online.

We will send you a 'General client agreement' which sets out how we will work with you.

Obtain a "State Pension Forecast" from gov.uk. Please see the guide we sent you. If you do not have one, please contact us or click here.

We will need to know about: 

Your income

Your expenditure

Your current situation

Your savings and debts

Your goals

Why we need to know all this: 

To help you build a plan you’re happy with, we need to know as much as possible about your current situation. This way, when we do speak, we’ll have all the information we need to get started.

Agreeing your plan

Give us your information and we'll be in touch to arrange a conversation with one of our advisers to help you build a plan. The more we know about you, the better we can help you build your plan.

Understand our process
Consultation + recommendation

What will happen: 

During your conversation, we'll assess your current situation, your needs and your hopes for
the future.

What will you get from us:

Following our discussions, we will send you our report and recommendation.

Next steps: 

When you read your recommendation report, what we say will not be a surprise. It will reflect our conversations and clearly set out how best to achieve your plan. We will then call you to find out if you have any questions about it. It is important at this stage that you have everything you need in order to make an informed decision.